Until now, Grinding Gear Games, the developer behind Path of Exile 2, has not openly commented on the hacking incidents, with a single comment from the support team on the forum advising players to email support about it if they encounter such instances. According to the Steam review mentioning an account hacking incident, however, the player managed to track down the hacker on his own, subsequently contacted support and posted about it in the PoE 2 forum, and asked the moderator to assist in preventing the sale of the rest of his goods. This attempt was apparently enough to get the gamer's forum posts removed and put on probation. Meanwhile, the support request was met even more unkindly, with PoE 2 support going so far as to lock him out of his own account. He also isn't alone, with others in the Path of Exile 2 forum reporting that sharing the in-game name of their alleged hacker with support has led to their game account being locked.

For the time being, until Grinding Gear Games finds a way to reliably deal with the hackers, it looks like players will just have to be extra careful who they interact with and how they keep their online gaming world secure, although there seemingly isn't much security from this threat in the likes of strong passwords or even Steam 2FA. While Path of Exile 2 is still in early access, meaning oversights and bugs are to be expected, it is also a paid early access period, so many gamers somewhat reasonably expect that security issues would be dealt with more swiftly and decisively than they have been so far.